Product Manager – Dynamics 365 & Power Platform
Location: Jacksonville, FL
Get To Know The Team:
SS&C Salentica is a rapidly expanding area within SS&C Technologies/Black Diamond, delivering innovative CRM solutions for the investment management industry. We are looking for an experienced Product Manager, Dynamics 365 and Microsoft Partnerships, who excels in both product management and strategic partnership engagement. This position is based in our Jacksonville, Florida office and requires on-site work at least 6 days per month as part of our hybrid work model.
What You Will Get To Do:
- Lead the development and execution of product strategy for Dynamics 365 managed solutions, including managing the product backlog, prioritizing features and enhancements, and ensuring alignment with business objectives and market needs.
- Regularly update and build managed solutions that include moderate to complex Power Automate flows, Power Apps, and other Power Platform components, ensuring that solutions are robust, scalable, and aligned with best practices.
- Act as the primary liaison with Microsoft, overseeing CSP and ASfP engagements. Work closely with Microsoft Partner Success Account Managers (PSAMs) to advocate for our support needs, handle escalations, and ensure timely and effective issue resolution.
- Proactively manage support tickets that originate from our internal support team, ensuring they do not get lost in Microsoft's support system. This involves pushing back on Microsoft when necessary, clarifying entitlement details, and ensuring that unresolved tickets are escalated and handled promptly.
- Leverage your experience with Microsoft’s partner programs and CSP frameworks to navigate support scenarios effectively, maximizing our entitlements and preventing unnecessary ticket pushbacks or closures.
- Collaborate with cross-functional teams, including development, sales, support, implementation, and other stakeholders, to align on product needs, define user stories, and prioritize features.
- Oversee user access management, partner benefits, and membership within Microsoft’s Partner Center, using tools like Entra to manage domain access and coordination.
- Develop and maintain comprehensive product documentation, ensuring compliance with both industry standards and Microsoft guidelines.
- Continuously assess and refine our partnership strategies to ensure maximum value from our Microsoft relationships, staying current with Microsoft’s evolving support offerings and policies.
- Prepare and deliver presentations to stakeholders and partners, communicating product strategy, updates, and partnership benefits.
- Embrace a dynamic role where “other duties as assigned” could mean anything from resolving a complex support issue to exploring new partnership opportunities—or even tackling unexpected challenges that come your way.
What You Will Bring:
- Bachelor's Degree from an accredited institution.
- 4+ years of experience in product management, product ownership, or a related field.
- 3+ years of experience with Microsoft Dynamics 365 CRM Administration and/or Microsoft Power Platform Administration.
- Direct experience working within Microsoft’s partner ecosystem, particularly with CSP (Cloud Solution Provider) and ASfP (Advanced Support for Partners) programs, or equivalent experience in a similar environment.
- Strong understanding of Microsoft’s Power Platform and Dynamics 365, particularly in managed solution environments.
- Proven experience navigating Microsoft’s support and service systems, with a track record of effectively managing entitlements and resolving complex support issues.
- Exceptional communication, facilitation, and problem-solving skills, with a demonstrated ability to manage cross-functional relationships and external partnerships effectively.
- Ability to think strategically and execute tactically while managing multiple priorities in a fast-paced environment.
What Sets You Apart:
- Experience in the financial services industry, specifically wealth management and/or asset management.
- Familiarity with technical tools and platforms, including Azure DevOps, Confluence, and D365 Enterprise Sales and Marketing (Online).
- Microsoft Certifications (or equivalent):
- Power Platform Solution Architect Expert
- Power Platform Functional Consultant Associate
- Power Platform Developer Associate
- A strong sense of curiosity, a knack for turning challenges into opportunities, and a talent for navigating complex partner ecosystems.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
